These terms apply to purchases made by consumers through www.vitanovauk.com. Please read them before placing an order. They do not affect rights you have under consumer law.
Who we are
This website is operated by Vitanova Nutrition. Email- cs@vitanovauk.com
Products and product information
We take reasonable care to ensure product descriptions, ingredients, pack sizes and prices are accurate. Images are illustrative; packaging or appearance may vary while the product remains as described.
Please read product labels and instructions before use. Product information on this website is for general information and is not medical advice. Products are not a substitute for medical diagnosis, treatment or advice. If you are pregnant or breastfeeding, have a medical condition, take medication, or are unsure whether a product is suitable for you, consult a qualified healthcare professional before use. Follow the label directions and do not exceed the stated recommended use.
Stop using a product and seek appropriate professional advice if you experience an adverse reaction. Please contact us about any product safety concern.
Placing an order
When you place an order, you are offering to buy the products listed. We will send an order acknowledgement, but our contract with you is formed when we confirm dispatch, unless we tell you otherwise.
We may decline or cancel an order if a product is unavailable, a pricing or listing error has occurred, payment cannot be authorised, or we reasonably suspect fraud or misuse. If we have taken payment for an order we cancel, we will refund you.
Please check your order details before submitting it. Contact us promptly if you notice an error.
Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Delivery charges and available delivery options are shown before you complete your order. The total payable is the amount displayed at checkout.
Payment must be made using the methods offered at checkout. Payment is processed through the relevant payment provider.
We may correct obvious pricing or description errors. If an error affects an order you have placed, we will contact you and give you the choice to proceed at the correct price or cancel for a full refund.
Delivery
We deliver to the locations and using the services shown at checkout. Delivery charges and estimated delivery times are displayed before you place your order.
We aim to deliver within the stated estimate. Unless we agree a different period with you, goods will be delivered within 30 days. If delivery is delayed, contact us. Responsibility for the goods passes to you when you, or someone you nominate, takes physical possession of them.
Returns and refunds
Our Returns and Refunds Policy explains how to cancel an order, return unopened products and report damaged, faulty or incorrect products. Nothing in that policy or these terms limits your statutory rights.
Consumer rights
Goods must comply with the contract and applicable consumer law. If goods are faulty, damaged, not as described or otherwise fail to meet your legal rights, you may be entitled to a refund, repair, replacement, price reduction or another remedy depending on the circumstances.
Nothing in these terms excludes or limits rights that cannot lawfully be excluded or limited.
Website content and use
Unless stated otherwise, website content—including text, photographs, graphics, logos and product materials—is owned by or licensed to Vitanova Nutrition. You may view and print content for personal, non-commercial use. You must not copy, republish, distribute or commercially use it without our written permission.
You must not misuse the website, interfere with its security or operation, or use it for unlawful purposes.
Website availability and links
We aim to keep the website available and information current, but cannot guarantee uninterrupted access or that the website will be error-free. We may update, suspend or withdraw features where reasonably necessary.
The website may link to third-party websites. Those websites are not controlled by Vitanova Nutrition, and we are not responsible for their content or policies.
Liability
We are responsible for loss or damage where the law requires us to be. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
If you buy as a consumer, we are not responsible for losses that were not reasonably foreseeable when the contract was made, or for losses arising from using a product contrary to its instructions or applicable warnings. This does not affect your statutory rights.
Privacy and cookies
Our collection and use of personal information is explained in our Privacy Policy: [insert link]. Our use of cookies and similar technologies is explained in our Cookie Policy: [insert link].
Complaints and contact
If you have a question or complaint about an order or these terms, contact us:
Email: cs@vitanovauk.com
We will review complaints fairly and aim to respond as soon as reasonably possible.
Changes to these terms
We may update these terms from time to time. The version that applies to your order is the version in force when you place it, unless a change is required by law or we agree otherwise with you.
Governing law
These terms are governed by the laws of England and Wales, unless you live elsewhere in the UK and consumer law requires the law of your home nation to apply. You may bring legal proceedings in the courts available to you under applicable consumer law.
