Shipping Policy

Vitanova Nutrition aims to process orders promptly and deliver them using the option selected at checkout.

Order processing

We aim to fulfil orders within one business day of receiving payment. Business days are Monday to Friday, excluding UK public holidays. Orders placed on weekends or public holidays will usually be processed on the next business day.

During busy periods or if an item is temporarily unavailable, processing may take longer. If we expect a significant delay, we will contact you using the details provided with your order.

Delivery options and charges

We offer delivery options at the following prices:

  • Standard delivery: £3.99
  • Faster delivery: £5.99

The available service and estimated delivery time for each option will be shown at checkout. The delivery charge and estimated delivery time will depend on the option selected.

Processing within one business day is separate from the carrier’s delivery time. Delivery estimates begin after dispatch and are estimates, not guaranteed dates unless we expressly state otherwise.

Delivery address and tracking

Please check your delivery address carefully before placing your order. If you need to correct it, contact us as soon as possible. We cannot guarantee that we can change the address once an order has been processed or dispatched.

Where tracking is available, we will provide tracking details after dispatch.

Delayed or missing orders

If your order has not arrived by the estimated delivery date, please contact us at cs@vitanovauk.com with your order number. We will investigate with the delivery provider and help resolve the issue.

Unless we agree another delivery period with you, your order will be delivered within 30 days. Your statutory rights are not affected by this policy.

Contact

For shipping questions, contact Vitanova Nutrition at cs@vitanovauk.com

HELP

SUPPLEMENT QUESTIONS

Simple answers for choosing, combining, storing, and ordering supplements.

How do I choose a supplement?

Start with one wellness need, then compare formats, ingredients, and serving directions. Choose the option that fits your day.

How do I build a stack?

Choose two formulas that fit the same time of day or wellness focus. Check both labels for overlapping ingredients.

When should I take supplements?

Follow the timing and serving directions on each label. Some formulas are made for morning, workouts, or evening use.

Can I combine several supplements?

Some supplements can be combined, but ingredients and amounts may overlap. Ask a qualified healthcare professional if you are pregnant, nursing, taking medication, or managing a condition.

Where are ingredients and allergens listed?

Check the full ingredient list and allergen statement on the product page and package. Contact the brand before ordering if anything is unclear.

When should I expect results?

Experiences vary by formula, lifestyle, and consistent use. Supplements do not promise the same timing or outcome for everyone.

How should I store supplements?

Follow the storage directions on the package. Keep supplements away from heat, moisture, direct light, and children.

Where are shipping and return policies?

Shipping times and return rules appear in the store policies. Read them before ordering, especially for opened or perishable items.